Two-way texting

Clients text the studio. Your whole team can answer.

One business number. One shared inbox. Reply from the desk or your iPhone.

Texting starts after business verification and number setup.

For spa, salon and medspa owners — working solo, with a team or across locations.

Start trial See how it works
The EstheticSense Messages inbox: Grace Holloway asks to move Thursday’s 10:30 to later in the day; Emily Carter replies that Maya has 3:00 PM, Grace says yes, Emily confirms, and adds an internal note that Grace moved to Thursday 3:00 PM with Maya. Nora Blake and Ava Mitchell wait in the list under Needs you.
The context to answer

Know before you reply.

Changing the time? Update the calendar before confirming by text.

Appointments, past visits, membership and notes. Right beside the conversation.

  • Needs you shows who’s waiting. A reply clears it for the team.
A teammate can take it from here

Hand over without starting over.

Assign the conversation. Leave a private note. Your teammate has the context to carry on.

Example handoff · Northside Studio

  1. Grace · 4:12 PM

    Hi! Could Maya fit me in next week?

  2. Internal note · Emily

    Maya, please check next week’s availability and reply to Grace.

  3. Reassigned from Emily Carter to Maya Chen
  4. Maya · 4:20 PM

    Hi Grace, I can offer Tuesday at 2:00. Would that work?

  • Your team sees conversations for their locations.
Keep work on your business number

Your business number. Your personal space.

Reply from the desk or your iPhone without sharing your personal number.

  • Writing after hours? Choose a morning send time.
Also included

The details, when you need them.

Every conversation
  • Search the shared inbox by client name
  • Save your usual answers as quick replies and add one with a tap
  • Each text you send shows whether it was delivered, and why when it wasn’t
  • Start a text conversation with a client from Messages
  • A text from a number that isn’t on file still reaches your inbox, and you can link it to the right client
  • Resend a text that didn’t go through
  • Edit an internal note and view its earlier versions
  • Archive a finished conversation and bring it back when you need it
  • Start a booking from the client’s details. Reschedule in the calendar before confirming by text
  • Assignment changes stay in the thread for the next teammate to follow
  • Schedule a text for later, then change or cancel it before it goes
For your clients
  • Clients can text photos, and you can send them back: up to 10 images and 5 MB per message
  • Clients can also read and reply from their portal, in the same conversation
  • A client’s tapback appears on the message instead of arriving as a new text
  • Replying STOP opts a client out of your texts right away
  • Replying HELP sends your business’s help message automatically
Consent and sending hours
  • Choose whether your team may text only clients who agreed to texts; a client who texts you first counts as agreeing, unless they opted out before
  • Clients booking online can tick a box to agree to texts, with your texting terms and privacy policy beside it
  • When a client has opted out, the conversation says so and offers a call, an email or a note instead
  • A client who opted out can reply START, YES or UNSTOP to get your texts again
  • Set quiet hours, and a marketing text that would reach a client outside the allowed hours waits for the next allowed time
  • Replies and appointment texts can go any time. Marketing texts default to 9 AM–8 PM, from noon on Sundays, in the sending location’s time zone unless the client’s own is set
  • Texting setup and the iPhone composer remind your team that texting is for ordinary business, not clinical advice or emergencies
Your number
  • Verify your business for texting in one saved form, come back to it any time, and see what the carriers ask you to fix
  • Settings say in one sentence whether texting is ready at each location and what’s left to set up
  • Get a new local number for a location, matching its area code or one you choose, once your business is verified
  • Release a location’s number when you no longer need it
On your iPhone
  • Text clients, send photos, use quick replies, add notes, assign or archive conversations
  • Set up texting in the app: verify your business, then get a new number or keep an eligible business number
Your monthly texts
  • On your business line, texts you send and receive both use the line’s monthly texts; a long text can count as more than one and a photo counts as one. Appointment texts from the platform number are included
  • On your business line, see how many texts you can send, with 10 texts for each billed provider kept back so your clients’ texts can still arrive
  • You, and anyone who manages billing, are told in the app, by email and by push when texts run low, and again if sending pauses
  • When your business line runs out of included texts and credits, sending from it pauses with a prompt to add credits; your clients’ texts still arrive and appointment texts from the platform number still go out
  • If your business line’s balance runs out, EstheticSense keeps receiving your clients’ texts at no charge, up to 50 incoming texts for each billed provider each billing period, with nothing owed later
  • If the covered incoming allowance is also exhausted, receiving stops. Top up or wait for the next billing period to restore it automatically

Before you decide

Can I keep my business number?

You can keep a US local business landline for texting once you show you own it. Calls stay with your phone company. Personal mobile numbers and non-US numbers cannot become the business number; keeping a toll-free number is not available yet.

Plan the switch
What will texting cost?

Appointment and reminder texts are included with no meter. The business line is $29 a month per location and includes 300 texts and 100 AI receptionist call minutes a month, then 5 cents a text and 25 cents a minute from prepaid credits. On the line, texts you send and receive both count, and a long text can count as more than one.

See subscription pricing
Does it answer after hours?

An automatic reply after hours is not available yet. Your team needs to check Messages and answer. You can choose to schedule a reply for the morning.

Which devices and channels can we use?

Use Messages on the web or in the iPhone app. The Android app, WhatsApp, Instagram and texting outside the US are not available yet.

Can we use this for treatment questions?

Texting is for ordinary business, such as appointment times and directions. It is not for clinical advice or emergencies. Saving texted photos to the client record is not available yet.

What else is not available yet?

Read receipts, typing indicators, texting reports, quick replies that fill in names, and folders for quick replies are not available yet.

Related Calendar & schedulingFormsOnline bookingClient management

Reminders has its own page; waitlist offers are on Calendar & scheduling; form links are on Forms.

See it at your own desk

Bring your client conversations together.

See the shared inbox, client context and team handoffs in a demo.

Start trial Talk to us