Texting that belongs to the business.
A shared SMS inbox for the studio, with carrier-gated location numbers, photos both ways, and conversation history on the client record. Availability follows registration and the current rollout gate.
The thread is the front desk now.
An inbox built for the front desk
Sent, received, and failed delivery states appear in a shared, per-location inbox with unread counts and a needs-reply tab. Threads can be assigned so the team can see ownership.
A location number, when approved
After carrier registration and the current rollout gate are cleared, a location can provision a texting number from inside the app using its phone number or a preferred area code.
Photos, both directions
Clients text you photos and you text back — inspiration shades, a strip-lash question, the parking entrance. Images land in the thread and stay on the client’s record. Up to ten per message, 5 MB combined.
Quick replies, scheduled send, quiet hours
Save your studio’s stock answers as one-tap quick replies, schedule a message for the morning instead of 10 p.m., and set quiet hours for proactive outreach.
Confirmations and reminders, automatic
Booking confirmations and two reminders — 48 hours and 2 hours before, both configurable — go out over SMS and email on their own. They’re the only messages that send without a person hitting send.
Consent handled correctly
STOP opts a client out and blocks the composer until they opt back in with START. Consent is captured with an audit trail — texting a client who said no isn’t something you can do by accident.
One-time carrier registration
US business texting requires A2P/10DLC registration. Setup walks through five resumable steps and separates your actions from ours. Carrier approval is required, and availability still follows the current rollout gate.
Keep your number — early preview
Already have a number clients text? US local numbers can be hosted for texting while your voice service stays where it is. This is in early preview: carrier-dependent, and our team completes the paperwork with you.
Where it stops
Texting is US-only for now, and it’s for scheduling and studio conversation — not clinical advice or emergencies. And no AI touches your threads.
What operators ask first.
Why is there a registration step before I can text?
US business texting requires A2P/10DLC registration. EstheticSense walks through the five resumable steps: business, address, representative, message use, and review. Carrier approval is required, and availability still follows the current rollout gate.
Can I keep the number my clients already text?
In early preview, yes — a US local number can be hosted for texting while your voice service stays with your current carrier. It’s carrier-dependent and our team handles the paperwork with you, so plan for it as a guided step rather than a toggle.
What sends automatically — and what never does?
Booking confirmations and two configurable reminders (48 hours and 2 hours before by default) send on their own, over SMS and email. Everything else is written by a person on your team — there’s no auto-reply and no AI drafting.
Can clients text us photos?
Yes — photos travel both directions (JPEG, PNG, or GIF; up to ten images and 5 MB per message). They land in the conversation and stay on the client’s record, and clients can see the same conversation in their Client Account.
What happens when a client replies STOP?
They’re opted out immediately and the composer is blocked for that client — no one on your team can text them by mistake. If they reply START, the conversation reopens. Every consent change is recorded.
Keep the client conversation with the business.
Two-way texting remains Beta. Availability follows carrier registration, the US-only boundary, and the current rollout gate.