One ask, with restraint
Send a single-client invite by email or SMS. An owner-activated post-visit Flow is Beta. A 30-day cooldown, no-show and same-day-cancellation blocks, client holds, opt-outs, and SMS quiet hours keep the ask disciplined.
Reviews
Ask at the right moment. Hear the honest answer.
Send a thoughtful review request after the visit. Clients who loved it can open your Google link; every other answer opens private feedback first, with a Google option still available after they submit.
Review request / 0248 Eligible
One question
How did your visit feel?
Loved it
It was okay
Not great
Loved it
Google review link
Okay / Not great
Private feedback Google option
30-day cooldown · consent logged · quiet hours honored
The working layer
A review request is only the start.
The useful part is what happens after the tap: restraint, routing, ownership, and explicit publication choices.
Private feedback your team can work
Move feedback through New, In progress, Resolved, or Dismissed. Assign an owner, keep an append-only history, and surface feedback that has waited 48 hours.
A clear in-person route
Use a QR code or copied link when the best moment to ask is face to face. Invite templates stay editable, and every send keeps its consent record.
Google-synced curation · Beta-Preview
When the Google sync preview is enabled, select a review for your website only after recording permission and any material-connection disclosure. Source provenance stays attached; legacy testimonials are never relabeled as Google reviews.
Clear limits
Google-focused. Human-controlled.
Google review sync is Beta-Preview pending production credential proof. Reviews Intelligence is also Beta and capability-gated.
There is no Yelp, Facebook, Apple, or Trustpilot routing; no reply command inside EstheticSense; no mass-request screen; and no automatic testimonial publishing.
What operators ask first.
Does EstheticSense block unhappy clients from reviewing us?
No. “It was okay” and “Not great” open a private feedback form first, and the Google option is still shown after submission. The workflow creates a chance to respond; it does not prevent a public review.
Can review requests send after a visit?
Yes, through an owner-activated post-visit Flow, or staff can send one manually by email or SMS. Flows are a Beta capability and still follow consent, cooldown, cancellation, and quiet-hours rules.
Can we reply to Google reviews inside EstheticSense?
No. Synced reviews can show whether a reply exists, but replying still happens in Google. Google review sync is Beta-Preview until production credentials are confirmed.
A deliberate ask
Turn post-visit feedback into work your team can own.
See the review request, private-feedback queue, and testimonial curation workflow in a guided demo.