After the visit
You do the work. We do the asking.
Turn on invitations for the day after a completed visit. One less thing for your team to remember.
Email, plus text where set up and opted in.
Reviews & Feedback
Build the trust behind the next booking.
Help clients share their experience. Give your team a clear next step when they need you.
For spas, salons, and light-medspa teams.
Northside StudioTo Lauren
Thanks for visiting
Northside Studio
Hi Lauren,
Thank you for visiting Northside Studio. We’d love to hear how it went: leave us a Google review, or write to us directly.
Thank you,
Northside Studio
Your name. Their experience.
When there’s more to say
Show them you listened.
A private note. A preferred way to be contacted. Someone on your team to follow through.
Example feedback · Northside Studio
- Lauren · Private feedback Prefers call
The facial was lovely. The room felt a little cold. Could someone call me about a gentler cleanser?
- Maya · Team follow-up In progress
Calling Lauren today about a gentler cleanser.
For your clients
Their experience. Their words.
Your name on it.
Your business name and logo on the response page.
Their chosen channels.
Use the marketing channels they’ve opted in to.
Room between requests.
Quiet hours for texts. Thirty days between invitations.
A closer look
The details, when you need them.
Invitations & setup
- See what’s set up and what still needs attention.
- Edit email and text templates, with client, provider and business names filled in.
- Send an individual invitation yourself.
- Pause automatic invitations without losing those waiting.
- Find your business on Google and save or change each location’s review link.
- Manage Reviews in the staff web app and on iPhone.
Feedback & follow-up
- Search feedback, filter by status and see the visit context. Follow up through your own phone or email app, with the client’s preferred channel highlighted.
- Assign feedback and track In progress, Resolved or Dismissed, with status history.
- Get an in-app alert when feedback is still New after 48 hours.
- Add your own message to the private-feedback form.
- See invitation and response activity, new feedback and client holds on the overview.
- Check whether an invitation link is open, answered or expired.
Who gets asked
- Pause a client’s invitations with a reason; review and end the hold when appropriate.
- A hold blocks new invitations and is shown before Send.
- Wait 30 days after the last send. Invitations untied to a visit also wait 30 days after an answer; the lift date is shown.
- See why an invitation cannot send and when retrying may help.
- Visit-linked requests exclude no-shows, same-day cancellations and visits already answered.
Links & current limits
- An invitation accepts one response. Its default expiry is 24 hours from creation, including time spent waiting to send.
- Invitation history tracks channels, sends, responses and why a channel did not send; provider delivery receipts are not yet recorded.
- The response screen currently varies by rating. Equal access to public reviews and private feedback is still being completed.
- Link privacy needs further work: expired links can still return client details, and access is not yet rate-limited.
Not available yet
Google review sync and replies, website testimonials, other review sites, bulk or repeat invitations, follow-up reminders, team-member results and Android.
See Reviews & Feedback
Give the next client a reason to book.
See the invitation, your client’s next step and your team’s follow-up.
$19 first provider · $149 maximum per location